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bank statement

have you ever paid for Payment Protection on your loan or credit card? You could be owed thousands!

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credit card

Do you think that your credit card company has weighed you down with heavy charges and unfair penalties?

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bank hit

Has your bank or credit card company hit you when you are down?

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help

Help us to help you get your money back.

 

 

FAQ

 

Q: Are there any upfront fees?.


Ans: No, we charge nothing upfront.

 

Q: How much will it cost if I win?

 

Ans: We will charge 10% of whatever we get back for you plus VAT. There are no upfront fees, no hidden charges. No surprises. If we do not win you back anything then you pay us nothing.

 

Q: Is there a minimum claim?


Ans: No. Unlike other firms, we take on all claims no matter how small.

 

Q: Are you regulated?

Ans: Yes we are regulated by the Claims Management Regulator in respect of regulated claims management activities

Q: Can I make the claim myself?

Ans: Yes of course. If you feel that you have been unfairly charged fees by your bank or building society you may complain yourself. Some banks are familiar with standard complaint letters and often it is necessary to rebut initial rejection letters. There can sometimes be additional correspondence, questionnaires and communications involved to get a favourable decision.

 

Remember, PPI claims over a 6 to 12 year period can be a fair amount of money. One can complain to the Financial Ombudsman Service (FOS) which free of charge. The FOS is independent and impartial. Even if you do fight your claim at the Financial Ombudsman Service, (FOS) you will still need to put your case and the FOS will have to assess whether your arguments are stronger than the submissions put forward by the bank.

 

To deal with bank letters and fighting for the correct compensation can take up time and effort. Specialist help is always worth seeking when trying to claim the right amount of compensation.


Q: How much can you get back?

Ans: We always seek to reclaim all the charges with interest on top.

Q: Will I get more compensation if I go through JSK Claims?

Ans: No. Banks must compensate in line with the FSA guidance regardless of who makes the complaint. Any offer must be a full refund of premiums paid or charges plus interest. Some banks may offer gestures of goodwill which may not be the full amount so it is worth checking.

 

Q: How long does the process take?


Ans: This very much depends on the bank we are dealing with. Some banks and firms can issue decisions within 8 weeks. Others will take longer depending on various factors. We always monitor progress of individual claims and will constantly keep you updated.

 

Q: Will I get a quicker result if I go through JSK CLAIMS?


Ans: No. The process followed by banks is the same regardless of who issues the claim. Banks usually issue decisions within 8 weeks.


Q: Will I be contacted by any third party?


Ans: No because we are handling the claim on your behalf. We will deal with all correspondence and phone calls. However, if you do receive any contact or letters from any third party please forward them to us.


Q: How do I know my information is safe with your company?


Ans: We will fully comply with the Data Protection Act. We are registered with the Information Commissioners Office and we take data protection very seriously. Any and all information provided to us will be treated with the strictest confidence and will only be used for the intended claims procedure process. We will not sell or pass on any information you provide to any third parties whatsoever under any circumstances unless required in conjunction with your claim.


Q: What will I need to provide you with?


Ans: Once you are happy to sign up to our 10% no win no fee deal then all we need to get started is a simple letter of authority and some basic details in our questionnaire.


Q: What if the bank won't give me my money back?


Ans: Then we will take them to the Financial Ombudsman Service and battle your case there. We do not give up easily and will fight as hard as we can to get your money back.

 

Q: Will making a claim affect my credit rating?


Ans: No. your credit rating will not be affected at all